Ringly.io is a platform providing an AI-driven call assistant specifically designed for e-commerce businesses. The AI call agent is a customer service solution that manages phone-based customer interactions, effectively reducing the need for human operators without compromising on customer experience.

Some core functionalities include automatic customer support, real-time order status updates, and the capability to handle multiple customer calls simultaneously.

The AI call assistant can be personalized to match the business's brand voice by altering features such as the AI agent's gender, voice, and language.

In instances where human intervention is necessary, the AI can seamlessly transfer the call to a customer service representative. There's also analytics dashboard providing an overview of various metrics like the number of calls made, total expenditure, average talk duration, and more.

Furthermore, an upcoming feature includes the ability to initiate customer calls in cases of abandoned carts, thereby potentially improving overall cart conversion rates.

The platform is compatible with various e-commerce platforms including Shopify, WooCommerce, Squarespace, Wix, Magento, Webflow, and Bigcommerce.

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Ringly was manually vetted by our editorial team and was first featured on May 2nd 2024.

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Pros and Cons

Pros

Automated customer support

Real-time order updates

Handles multiple calls simultaneously

Personalization features

Seamless call transfer to humans

In-depth analytics dashboard

Cart recovery feature

Bot voice customization

Compatible with various e-commerce platforms

Reduced need for human operators

Brand voice matching

Initiation of customer calls

Real-time expenditure tracking

Average talk duration metrics

Abandoned cart engagement

Shopify-ready

WooCommerce, Squarespace, Wix compatible

Supports Magento, Webflow, Bigcommerce

Immediate pickup, 24/7 availability

Automatic order status information

Handles thousands of calls simultaneously

Transfer calls to human agents

Gender, voice, language customization

Call agent always picks up

Initiates calls to abandoned carts

No waiting music, immediate assistance

Track calls made, amount spent

Cons

Limited language options

No native mobile app

No API mentioned

No direct integrations

Can't handle complex inquiries

Dependency on human operators

Lack initial customer database

Undisclosed data security measures

Limited e-commerce platform compatibility

Upcoming features not live

Q&A

What is Ringly.io?

Ringly.io is an AI-driven platform that offers a call assistant specifically designed to cater to e-commerce businesses. The AI call agent serves as a customer service mechanism, handling phone-based customer interactions while efficiently minimizing the dependency on human operators.

What are the core functionalities of Ringly.io?

Ringly.io has a number of core functionalities, including automated customer support, real-time order status updates, simultaneous multi-call handling, personalization features to match your business's brand voice, and the ability to transfer calls to a human customer service representative when necessary. There is also an analytics dashboard that provides an overview of metrics like the number of calls made, total expenditure, average talk duration. An upcoming feature includes initiating customer calls for cases like abandoned carts.

Can Ringly.io's AI agent handle multiple customer calls at the same time?

Yes, Ringly.io's AI agent is designed to handle multiple customer calls simultaneously. This helps in efficient management of high volume customer calls.

Can the voice of Ringly.io's AI agent be customized?

Yes, Ringly.io allows for customization of the AI agent's voice. This is part of the platform's personalization features, which enables businesses to align the AI agent's gender, voice, and language with their brand voice.

What happens when a call needs human intervention on Ringly.io's platform?

In situations where human intervention becomes necessary, Ringly.io's AI can seamlessly transfer the call to a human customer service representative, ensuring that customer queries are addressed adequately.

What insights does the analytics dashboard on Ringly.io provide?

The analytics dashboard of Ringly.io provides insights into a range of metrics, such as the number of calls made, total expenditure, average duration of talks, and more. This data can assist businesses in identifying trends, revealing insights, and making data-driven decisions to improve their performance.

Can Ringly.io initiate customer calls for abandoned carts?

Yes, one of Ringly.io's upcoming features involves the AI initiating customer calls in cases of abandoned carts. This proactive approach can potentially enhance overall cart conversion rates.

What e-commerce platforms is Ringly.io compatible with?

Ringly.io is compatible with a variety of e-commerce platforms. These include Shopify, WooCommerce, Squarespace, Wix, Magento, Webflow, and Bigcommerce.

Does Ringly.io's AI agent support multiple languages?

Yes, Ringly.io's AI agent has multilingual support, enhancing its ability to serve customers from different linguistic backgrounds. Businesses can personalize the agent's language according to their specific requirements, including English, French, Spanish, German, and Italian.

Can Ringly.io's AI assistant update customers about their order status in real-time?

Yes, Ringly.io's AI assistant can offer real-time updates concerning a customer's order status. By fetching the current order status, it can relay this information to customers immediately.

Is Ringly.io a dedicated platform for e-commerce businesses?

Yes, Ringly.io is a dedicated platform specifically designed for e-commerce businesses. It leverages AI to handle phone-based customer interactions, which allows these businesses to focus on their core operations.

How does Ringly.io improve the customer experience?

Ringly.io enhances customer experience by offering immediate support, as the AI agent can answer multiple calls simultaneously. Customers are not subjected to wait times or put on hold, and can receive real-time order status updates. Furthermore, if required, the AI agent is capable of seamlessly transferring the call to a human representative.

How can Ringly.io reduce the need for human operators?

Ringly.io reduces the need for human operators by managing phone-based customer interactions through its AI call agent. By automating customer support and handling multiple calls simultaneously, the platform lessens the dependency on human customer service personnel.

Does Ringly.io provide automatic phone customer support?

Yes, Ringly.io provides automatic phone customer support. The AI-driven call assistant answers customer queries, provides real-time order status updates, and directs calls that require human intervention to the right service representatives.

How can Ringly.io boost my cart conversion rates?

Ringly.io can potentially boost your cart conversion rates through a feature that initiates customer calls in cases of abandoned carts. The AI call agent reaches out to customers who have left items in their cart without completing the purchase, thus encouraging cart completion.

Can Ringly.io's AI assistant replicate our brand voice?

Yes, Ringly.io can replicate your brand voice. The platform includes personalization features that allow you to modify aspects such as the AI agent's gender, voice, and language to align it with your brand voice.

Does Ringly.io offer a feature to transfer the call to a customer service representative?

Yes, Ringly.io does offer a feature that transfers the call to a customer service representative if human intervention is required during a call. This ensures a seamless transition from AI support to human support when necessary.

How many calls can Ringly.io's AI agent handle simultaneously?

Ringly.io's AI agent is designed to handle thousands of calls simultaneously. This is due to its ability to offer support to multiple customers at the same time, thus offering efficient management of high call volumes.

How does Ringly.io provide real-time updates?

Ringly.io provides real-time updates primarily by informing customers about their order status in real-time. The AI agent fetches the current status of an order and communicates this information to the customer promptly.

Does Ringly.io provide a feature for bot voice customization?

Yes, Ringly.io offers a feature for bot voice customization. You can personalize aspects of the AI agent's voice to align it with your brand's image and tone. This can include the AI agent's gender, voice, and language.